Shipping policy

SHIPPING POLICY

Last updated: July 29, 2026

ORDER PROCESSING

Orders are processed Monday through Friday, excluding U.S. federal holidays. Please allow 1–3 business days for order processing before shipment.

Processing times may be longer during holidays, promotions, periods of high order volume, or unexpected inventory delays.

SHIPPING DESTINATIONS

ROYS WILD currently ships within the United States. Shipping availability and rates are determined by the delivery address entered at checkout.

Orders shipped to Alaska, Hawaii, U.S. territories, P.O. boxes, or military addresses may require additional delivery time or may have limited shipping options.

SHIPPING COSTS

Free standard shipping is available on eligible U.S. orders of $40 or more after discounts and before taxes.

For orders under $40, the applicable shipping cost will be displayed at checkout before payment is completed.

ESTIMATED DELIVERY TIMES

Most standard U.S. orders are expected to arrive within 3–8 business days after shipment.

The total estimated time from placing an order to delivery is approximately 4–11 business days. Delivery estimates are not guaranteed and may be affected by carrier delays, severe weather, holidays, incorrect addresses, or other circumstances outside our reasonable control.

SHIPPING DELAYS

If we are unable to ship your order within the timeframe stated in this policy or communicated during checkout, we will contact you with an updated estimate.

You may accept the updated shipping timeframe or cancel the unshipped order for a full refund.

ORDER TRACKING

When tracking information is available, you will receive a shipping confirmation email containing your tracking number.

Please allow up to 48 hours for tracking information to update after receiving your shipping confirmation.

MULTIPLE SHIPMENTS

Products from the same order may occasionally be shipped separately and arrive on different dates. You will not be charged additional shipping fees when we divide an order into multiple shipments.

INCORRECT OR INCOMPLETE ADDRESSES

Customers are responsible for providing a complete and accurate shipping address.

Address correction or cancellation requests must be submitted within 1 hour of placing the order by contacting admin@royswild.com.

We will make reasonable efforts to update the address, but changes cannot be guaranteed after an order has entered processing or shipment.

If an order is returned because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply before the order can be resent.

LOST, DAMAGED, OR MISSING PACKAGES

If your order arrives damaged, contains the wrong item, or appears to be missing, please contact admin@royswild.com as soon as possible with your order number and clear photographs, when applicable.

If tracking shows that an order was delivered but you cannot locate it, please check the delivery area, household members, neighbors, and the shipping carrier before contacting us. We will assist you with the carrier investigation when reasonably possible.

ORDER CANCELLATIONS

Cancellation requests must be submitted within 1 hour of placing the order. Cancellation requests are not guaranteed after an order has entered processing or shipment.

For questions regarding shipping or delivery, contact:

ROYS WILD
Email: admin@royswild.com